What is your Refund Policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. From there, we will ensure that your item is eligible for return prior to you shipping it out. Please note that returns will need to be sent to the following address: 915 Douglas Street, Brandon, Manitoba R7A 7B3.
If your return is accepted, we’ll send you a return shipping label via email, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com
Damages and Issues
Please inspect your order within 10 days of reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. At times, we may request a photo of your item.
Exceptions / Non-returnable Items
We cannot accept returns for items that show any sign of use. Unfortunately, we cannot accept returns on gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org
What are your shipping times?
Orders will be processed within 1 business day and then shipped out! We ship with Canada Post and follow their delivery standards which are:
Express Post: 1-3 business days
Standard: 3-9 business days
Flat rate shipping will be shipped with standard delivery. You can track your order by entering your tracking number HERE. If you haven't received your order in a timely manner, please reach out to us at email@example.com with your purchase order #.
What if my product is incorrect?
Please inspect your order within 10 days of reception and contact us immediately if the item is the wrong item, so that we can evaluate the issue and make it right. Any issues with your order should be directed to firstname.lastname@example.org.
How do I track my order?
Once you have completed a purchase, you will be provided with a tracking number and it will be emailed to the address that you provide at checkout. You can visit our website anytime to track your order by visiting the menu on the main page! Or, you can just click HERE for a shortcut!
How will my order be shipped? Is it discreet?
Your order will be shipped in a plain cardboard box for your discretion. If your purchase order was $75 or more, you may be asked to provide a signature upon receipt. This is to prevent porch theft.
How much does shipping cost?
Purchase orders that are $150 or more pre-tax will be shipped free of charge! For all other purchase orders, we offer a flat rate of $14.99 for shipping.
What payment methods do you accept?
Currently, we accept the following methods of payment: AMEX; Apple Pay; Diner's Club; Discovery; Google Pay; Mastercard; ShopPay and Visa.